UMA Global Foods

Privacy Policy

Last updated: August 27, 2024

This Privacy Policy outlines how we, UMA Global Foods Pte. Ltd and its affiliates. ( “Uma”, “We” or “Us”  )  use, disclose, and protect any personal data that we collect in accordance with  applicable privacy laws. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal information in compliance with the law.

By accessing this website or any other online property of Uma or using our services, you provide your consent to the collection, use, and processing of your personal data for the purposes stated in this Privacy Policy . You may withdraw your consent at any time by contacting us at the email info@umaglobal.co. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations.

The Policy does not apply to information collected by any third party, including through any third-party application or content (including advertising) that links to or is accessible from our Website.

Please note that as per Section 5 of the PDP Act, any data processor must provide contact details to manage consents/complaints from Data Principles. We suggest that you create an email alias to interface with such data principals, and insert that E-mail Address here.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, including but not limited to all subsidiaries, partners, joint ventures of Uma..

  • Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to UMA Global Foods Pte. Ltd., Minerva, 1st Floor, # 97. Santhome High Road, Chennai – 600004

  • Consent: Consent refers to a clear and voluntary agreement by an individual to allow the collection and processing of their personal data. It must be informed, specific, and revocable, meaning the individual understands what they are agreeing to and can withdraw consent at any time.

  • Cookies are small files that are placed on Your device, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • You: You, the individual whose personal data is collected and processed.

  • Device means any device that can access the Service such as a device, a cellphone or a digital tablet.

  • Sensitive Personal Data: Information related to but not limited to financial details and passwords, which require explicit consent under the Privacy laws.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to this website owned and operated by UMA Global Foods, accessible at https://umaglobalfoods.com/

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We collect and use your personal data based on your explicit consent. For any sensitive personal data, we ensure that your consent is obtained separately and you are informed of the specific purposes for which this data will be processed.. Personally identifiable information may include, but is not limited to:

  • Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.

  • Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code)

  • Information from computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version.

  • Market research & consumer feedback. Any information that you voluntarily share with Us about your experience of using our products and services.

Sensitive Data

We do not aim to collect or process sensitive personal data as part of our regular business activities. If processing your sensitive personal data becomes necessary for any reason, we will rely on your prior explicit consent, especially when the processing is voluntary (e.g., for marketing purposes). If we process your sensitive personal data for other purposes, we rely on the compliance with applicable law.  

Usage Data

We automatically collect certain data when you access or use our services. This data, referred to as “Usage Data,” helps us improve our services, monitor performance, and enhance user experiences. Usage Data may include but not limited to:

  • Device Information: Such as the type of device you are using (e.g., computer, mobile, tablet), operating system, unique device identifiers, and mobile network information.

  • IP Address: We collect your Internet Protocol (IP) address, which is used to connect your device to the Internet and determine your approximate location for analytics and security purposes.

  • Browser Information: This includes details such as browser type, version, and settings, which helps us ensure compatibility and optimize your experience across different browsers.

  • Service Interaction Data: This includes the specific pages you visit, the duration of your visit, how you navigate through our website, and any search terms used.

  • Mobile Device Information: When you access our services from a mobile device, we may collect specific details such as your mobile device’s unique ID, the IP address, operating system, and browser type.

Cookies and similar technologies

We and authorized third parties may use cookies and similar technologies to enhance your experience. By continuing to use our website, you consent to the use of cookies. You have the option to manage or withdraw your cookie preferences at any time through your browser settings.

Before placing Cookies on your device, we will present a message bar requesting your consent. to set those Cookies. You may deny consent, though certain website features may not function fully as intended. By default, most browsers accept cookies, but you can change this through your browser’s settings.

The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

  • Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our websites.

  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • Marketing and other promotions: With your consent (where required), we use your Personal Data to provide you with information about our goods, services, and promotions through email, ads, SMS, phone calls, and postal mail, as permitted by applicable laws. Some campaigns may also run on third-party websites or social networks. This use is voluntary, and you may opt-out or withdraw your consent where applicable. We process your data for these purposes based on your consent, our contractual obligations, legitimate interests, and to identify products or services that may interest you, as well as to help define consumer types for new offerings.

  • Consumer service. We use your Personal Data for consumer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry

  • Data Analytics and Research: We may anonymize your personal data for data analytics and research purposes to enhance our services. We also use your Personal Data for management and operation of our communications, IT and security systems.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. You may opt-out at any time.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

With your prior express consent, we may share your personal information in the following situations: 

  • With Service Providers: We may share Your personal information with trusted third-party facilitate our services, such as payment processing, website hosting, and customer support. All service providers are bound by contractual obligations to protect your data..

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

  • With Affiliates: We may share Your information with Our affiliates, provided that they comply with the terms of this Privacy Policy.. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Retention of Your Personal Data

 In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected or to comply with applicable legal requirements. Personal data used to provide you with a personalized experience will be kept for a duration permitted by applicable laws.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

if your data is transferred to different countries with your express consent, we shall ensure that such transfers comply with the applicable privacy laws by ensuring that the destination country provides an adequate level of data protection, or by implementing safeguards.

Delete Your Personal Data

You have the right to request the deletion of your Personal Data that we have collected about you.. This right enables you to ensure that your personal data is no longer retained by us unless there are legal, regulatory, or legitimate business purposes requiring us to retain it.

Please note that while you may request the deletion of your data, we may be required to retain certain information under the following circumstances:

  • Legal Obligation: We may need to retain your personal data to comply with applicable laws, legal requests, or regulatory obligations.

  • Contractual Obligations: If your personal data is needed to fulfill a contract with you, we may retain it until the contract’s completion or termination.

  • Legitimate Business Interests: In some cases, we may retain your data for legitimate business purposes, such as maintaining records of transactions for accounting purposes, fraud detection, or ensuring the security of our systems.

Once your data is no longer required for the purposes outlined above, we will take steps to securely delete or anonymize it to prevent any unauthorized use.

Disclosure of Your Personal Data

The Company may be legally obligated to disclose your Personal Data in response to lawful requests from government authorities, such as courts or regulatory agencies. In situations where it is necessary to protect and defend the rights or property of the Company, investigate potential misconduct related to our services, or ensure the safety of our users and the public, we may also disclose your Personal Data. Furthermore, this disclosure may be required to protect the Company against legal liabilities. All such actions are taken in good faith and with the intention of complying with legal requirements and safeguarding the interests of both the Company and its users.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us at the e-mail address info@umaglobal.co. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We shall take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require the parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page, or as prescribed under applicable law.

Questions or Complaints

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: info@umaglobal.co or writing to us at SINGAPORE: 152 Beach Rd, # 13-04, Gateway East, Singapore 189721.

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).